As part of the overall Technology Client Services group, the Senior (Sr.) Media Technology Specialist is a well-rounded, departmental leader, project manager and industry subject matter expert. The Sr. Specialist performs in multiple areas including, leading efforts to plan, install, refresh and support both traditional and hyflex technology, digital signage, and computing on campus. The Sr. Specialist is an organized and professional project manager with the ability to efficiently document project and program statuses, ensure ROI on university investments, manage beneficial vendor and other partner relationships. The Sr. Specialist will have advanced project management capabilities, vast industry knowledge of digital and analog signal flow, control programs and configurations, hyflex and traditional audio system DSP and all related applications. The Sr. Specialist will perform integration tasks at an advanced level to ensure success of all media & A/V programs and functions.

Job Description

• The Sr. Specialist will Provide leadership and technical expertise in support of the University Technology Enhanced Space Management Program for both Classroom & Hyflex Learning, and Administration & Event spaces on campus. The Sr. Specialist will: Lead the execution of media and A/V projects to implement new, and refresh existing tech-enabled spaces on campus, including conducting physical and software installations for related tasks and projects, ensuring timely communications, developing full project documentation, conducting ongoing program reporting, metrics and predictive analytics, and leading training and instructional programs for constituents on user operation of installed technology. Oversee installation and integration partners, vendors, trades, and contracted support. 45%

• Research, design and recommend current and emerging technology solutions in both hyflex and traditional technology enabled spaces on campus, to include media & A/V related computing, presentation, video services, sound systems and audio reinforcement. Conduct advanced programming and configuration of all devices to ensure successful integration for all projects. Consult and collaborate with university constituents on related projects for campus media, A/V and event technology improvements. Represent the Client Services Media & A/V group in collaborative efforts with University sustainability and technology lifecycle programs, digital signage initiatives, expanding hospitality-related facilities, and work with additional committees as assigned. 25%

• Oversee and execute the resolution of media & A/V related incident and service escalations, to include expert level technical support, equipment / system maintenance, repair and functionality testing, and quality assurance. Monitor and process incident and service requests that occur within all Media & A/V programs, acting as an escalation point for related service requests coming from the ITS Client Services Center. Develop and improve the phone/email/ticket escalation process within this program. Train, coach, mentor, and oversee the day-to-day tasks and projects of junior staff, student-staff, temporary, contracted or freelance resources on all related job functions. 25%

• Other departmental duties as required. 5%

The salary range for the position is $81k-$90.5k.

Job Requirements:

• BS/BA; master's degree preferred

• 5-8 years of related work experience

• Driver's license required.

• AVIXA CTS preferred, Extron ECP preferred, Extron EDSP preferred

• Hands-on installation capabilities, proven project management experience, knowledge of building/construction codes is preferred.

• Strong communication skills required as the position will frequently communicate complex information and interact with management, train and monitor others' performance.

• Ability to handle conflicts and delicate situations.

• Ability to work independently within the functional area, setting goals and priorities, making recommendations for policies, practices and programs.

About Brandeis University

As a medium-sized private research university with global reach, we are dedicated to first-rate undergraduate education while making groundbreaking discoveries. Four major academic units with 3,600 undergraduates and 2,050 graduate students comprise the University: the College of Arts and Sciences, the Heller School for Social Policy and Management, the International Business School, and the Rabb School of Continuing Studies. In 1985, Brandeis was elected to membership in the prestigious Association of American Universities (AAU), which represents the 62 leading research universities in the United States and Canada. Brandeis has been ranked among the top 35 national universities by U.S. News & World Report every year since the rankings’ inception. Our 235-acre campus is located in the suburbs of Boston, a global hub for higher education and innovation. Our faculty are leaders in their fields, as passionate about teaching and mentorship as they are about pushing the boundaries of knowledge. Our students are motivated, compassionate, curious and open to exploring new and challenging experiences. Brandeis was founded in 1948 as a nonsectarian university under the sponsorship of th...e American Jewish community to embody its highest ethical and cultural values and to express its gratitude to the United States through the traditional Jewish commitment to education. By being a nonsectarian university that welcomes students, teachers and staff of every nationality, religion and orientation, Brandeis renews the American heritage of cultural diversity, equal access to opportunity and freedom of expression.

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