Job Bank

POSITION SUMMARY:

We believe solid planning requires special expertise and a team approach. Our team includes individuals with financial planning, investment management, tax and legal expertise, dedicated to working with our clients to plan, grow and protect legacies across generations. This position is responsible for providing estate planning guidance and professionally administering accounts to ensure client retention and regulatory compliance.

ACCOUNTABILITIES:

 Account Administration:                                   60%

• Administers various accounts including Estates, Estate Agencies, Personal Trusts, Conservatorships, Insurance Trusts, Charitable Trusts and Foundations, Bill Pay Agencies, Farm Management accounts and Institutional accounts as provided under the governing instrument in accordance with Department policy, approved procedures and laws and regulations.
• Responsible for retaining, servicing, and growing assigned account relationships.
• Initiates regular, proactive client communications via telephone, e-mail, in writing, and in person consistent with risk rating/tiering parameters for account relationship.
• Exercises independent judgment in resolving client inquiries and responds to client requests in a timely and professional manner.
• Ensures that transactions are given proper tax codes and other transaction codes for proper fiduciary accounting.
• Coordinates with external professionals to complete legal and tax filings and requirements for assigned accounts, including participation in Court hearings, mediations, auctions, etc.
• Collaborates with investment team to invest assigned accounts consistent with investment objective.
• Serves on Trust Administration Committee and participates in monthly account review process, new account approvals, discretionary distribution requests, account closings and other matters related to the proper administration of accounts.
• Monitors and approves account contributions and distributions.
• Responsible for ensuring file documentation and accountings are compliant with governing documents, and Department policies and procedures.
• Proactively monitor and reviews accounts to reduce fiduciary risk and implement timely action to resolve issues.

Business Development:                                     20%

Coordinates with external legal and accounting professionals to develop and implement client’s estate plans, wealth transfer plans, and succession planning. This may include review of legal documents prepared by outside legal counsel where the bank is named in a fiduciary capacity.

• Meets with key clients regularly to maintain relationships and identify new business opportunities and provide trust, estate, and wealth transfer planning advice.
• Develops new business and identifies opportunities in existing relationships and potential relationships through excellent communication and participation in presentations, workshops, and direct engagement.
• Sustains and develops strong relationships with centers of influence to identify and develop new business opportunities.
• Proactively engages with Wealth Management team members and other bank departments to best meet client needs and identify cross-selling opportunities through fiduciary services awareness and education.
• Actively participates in service organizations, community activities, professional organizations, etc to promote a positive image within the communities served.
• Contributes to market awareness by providing expertise in fiduciary topics for blogs, articles, presentations, social media and other media formats.
• Stays current on pertinent market and regulatory developments and implement plans and programs to respond to those developments and target desired trust and wealth management markets.
• Enhances and maintains Department’s reputation as area leader in Trust and Estate administration.

Compliance:                                                     10%

Maintains current understanding of regulations as they relate to Fiduciary and Investment issues.

• Pursues training, educational and self-development opportunities—not only to assure mandatory CE requirements are satisfied but to increase skill level and remain current on tax, financial, estate, investment, and retirement developments and laws.
• Complies with federal, state and local legal requirements by filing tax returns; studying existing and new legislation; anticipating future legislation; advising management on needed actions.
• Maintains client confidence and protects Wealth Management operations by keeping information confidential.
• Attends mandatory compliance and security sessions.
• Monitors daily work for adherence to compliance requirements including laws, regulations, policies and procedures. Anticipates issues of higher risk and assists with department-wide resolution, monitoring and procedural improvements to reduce risk within the bounds of good fiduciary practice.
• Delegates effectively to team, including supervision and oversight responsibilities, if applicable.
• Participates in audits and exams including coordinating gathering of documents and responses for assigned accounts and inquiries.

Other Duties:                                                    10%

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.
• Delegates effectively to administrative assistant staff.

• Travel for purposes of account administration, educational conferences, and business development as needed.
• May lead the work of others, sharing knowledge to coach and mentor members of the fiduciary team.

 COMPETENCIES:

 Initiative

• Exhibits the action of taking the first step such as originating new ideas or ability to think and act without being asked.

Customer Service

• Exhibits customer focus, acknowledges & listens to customer, and provides friendly, courteous, and efficient service.

Attention to Detail/Accuracy

• Is careful, exact, and free from mistakes and errors. Adheres closely to a set of standards.

Verbal/Written Communication Skills

• Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, in person, by telephone or through electronic communications.

Goal Setting

• Identifies specific business and personal career goals, plus a process to review accomplishments of goals.

Compliance/Banking Regulations

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations or standards.

 Analyzing Data or Information

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

 Monitoring and Controlling Resources

• Monitors and controls resources and oversees the spending of money.

  Sales

• Ability and drive to “ask for the business” to close sales.

 Consulting

• Provides guidance and expert advice to management or other groups on technical, systems, or process related topics.

ENVIRONMENTAL CONDITIONS:

• Work is performed primarily indoors in an office setting.

PHYSICAL AND MENTAL DEMANDS:

• Position accountabilities are typically performed while sitting for most of the day. The physical and mental demands of this position are representative of those that must be met by an employee to successfully perform the essential position accountabilities.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position and accountabilities.  First Citizens reserves the right to review each requested accommodation and determine if it poses an undue hardship.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree required.
• 5 years’ experience (Trust and estate administration/estate planning/legal) required or JD, CPA, CTFA certification or similar designation or advanced degree required in lieu of relevant experience.
• Communicates effectively and professionally, both verbally and in writing, with external and internal parties.
• Maintains technical expertise in the areas of trust and estate administration, fiduciary law, and estate and wealth transfer planning.
• Adapts to technology including Office 365, Trust Accounting System, Client Relationship Management system and other tools utilized by the Department.
• Demonstrates efficiency and flexibility in performing detailed transactional tasks and projects with frequently changing priorities and deadlines in a fast-paced work environment.

About First Citizens Bank

First Citizens Bank is a family-owned, community bank headquartered in Mason City, Iowa serving 6 North Iowa counties and the Mora, Minnesota community. Currently, the bank has over a billion in assets and employs over 200 people. The bank is uniquely positioned as a locally-owned community bank with enough size to compete technologically while still being able to provide exceptional personal service.

Connections working at First Citizens Bank