Req ID: 41742

Location: Los Angeles, CA

Other location(s): Los Angeles (CA)

Relocation benefits offered: Yes

Travel required: a. Up to 25%

"I can be myself at work."

You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world everything that makes you unique. We're working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.

We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.

"I can influence my income."

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).

"I can lead a full life."

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we've transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate's ability to work remotely.

"I can succeed as a Digital Client Experience Manager (Journey Manager) at Capital Group"

As our Journey Manager, you'll play a key role in defining and implementing enterprise-wide holistic audience journeys for prioritized-business-initiatives and/or audience segments. As one of the key leaders supporting the client groups (and pods), you will work closely with partners in market research, analytics, digital, channel teams and agencies. Every day, you'll be responsible for designing journeys, and the work to implement, that address client needs across channels (paid, earned, and owned), evolving and iterating journey plans based on KPIs, market research and in-market feedback, and driving business goals that support growth, engagement and retention. To thrive in this role, you are a team-player, passionate about improving the client experience, staying current on latest digital trends and are highly skilled at go-to-market execution.

"I am the person Capital Group is looking for."

• Bachelor's degree in Business, Marketing, Economics, or related field required; MBA is a plus
• A minimum of 7 years' marketing experience required; prior experience within financial services and/or investment management is a plus.
• You demonstrate in-depth knowledge of foundational digital marketing topics (e.g., customer experience, journey design, SEO, SEM, broad emails, tactical triggered emails, tagging), channels (paid, earned and owned) and experience in advanced marketing tactics (e.g., real-time decision-making, personalization at scale, including relevant key drivers and KPIs/measurement, B2B sales enablement).
• Demonstrates in-depth knowledge of operationalizing innovative audience journey experiences, strategies, and programs, with a strong grasp of audience insights/analysis including how insights are being used effectively to deliver a holistic customer experience.
• Demonstrates initiative by identifying issues and recommending solutions.
• Demonstrates ability to influence groups and/or more senior associates.
• Demonstrates sound judgment in resolving matters of moderate complexity.
• Demonstrates effective written and oral communications skills with a diverse group of associates and senior business leaders.
• Demonstrates ability to collaborate and develop/maintain relationships within Capital.
• Demonstrates effectiveness in leading/facilitating a variety of meetings.
• Demonstrates ability to plan processes and work for a group or team to assure work is completed in a timely manner.
• Demonstrates effective and professional service orientation and builds appropriate rapport with internal and external contacts.
• Demonstrates ability to lead and manage projects within the team.

"I can apply in less than 4 minutes."

You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community.

"I can learn more about Capital Group."

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Nearest Major Market: Los Angeles
Job Segment: Social Media, Marketing Manager, Market Research, SEM, Marketing, Research