ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Housing Operations:

• Assist the Director for Housing Operations with the oversight of the department's day-to-day operations, ensuring efficient systems are in place to meet professional standards for timely and sensitive response to students', families', and CSU community members' questions, concerns, and requests for information regarding policies, housing assignments, access control, student conflicts and general assistance.
• Assist with the oversight of the efficient and effective coordination of university-wide residential community openings and closings to include collaboration with offices on early arrivals and needed housing during breaks (e.g., Athletics, Admissions, Access Control, Auxiliary Services, Campus Support Services, and the division of Campus Engagement, Diversity, Equity, and Inclusion).
• Oversee Central Office operations and provide administrative support to all professional staff.
• Assist with all major operations projects, including, but not limited to, returning student housing selection, mid-year housing assignments, and first year placements.
• Assess charges to students' accounts through THD for room change adjustments and miscellaneous charges in conjunction with the Director for Housing Operations.
• Assist with all summer housing assignments, room changes, cancellations, and transitions.
• Assist with all early arrival and contract extension processes under the direction of the Director for Housing Operations.
• Assist with all pending assignment list and wait list assignment processes, including supporting the Residential Education staff in the day-to-day room change process.
• Manage departmental access control processes including Aurora access and key and key code management under the direction of the Director for Housing Operations and the Director for Residential Facilities.
• Oversee the preparation of new resident key and welcome packets at the start of and throughout the year.
• Manage the Room Condition Report (RCR) process by working with the Residential Education staff to ensure that RCRs are completed throughout the year, during opening, room changes, and mid-year arrivals.
• Generate administrative reports, evaluate assessment data, and conduct housing research as needed.
• Assist with departmental marketing and outreach efforts, including but not limited to, participating in University recruitment efforts, housing tour management, and model room management.
• Provide support to the Assistant Director for Finance and Administration for all invoicing and accounts payable operation.

• Oversee the Mail Distribution Operations for the residential communities.
• Oversee the Desk Operations for the residential community desks and supervise all Desk Assistants and desk staff.
• Lead and/or assist in special projects that effect the success of the department, including, but not limited to: Summer Conference Coordination, Summer Intern Housing, Living-Learning Community communication, Athletics housing, and more.

Staff Supervision:

• Recruit, train, and directly supervise the student Office Assistants, Desk Assistants, Mail Distribution Assistants (as applicable).
• Indirectly support and provide guidance to professional live-in Community Directors, particularly related to housing operations and assignments management responsibilities in conjunction with the Director for Housing Operations.
• Provide and support staff recognition initiatives and promote professional development opportunities.

Student Support:

• Advise students and family members in decision-making and provide resource referrals to help support student success and well-being.
• Provide and support student recognition initiatives and promote leadership opportunities.
• Provide timely and sensitive response, outreach, and relationship building for students of concern as needed.

Department and Divisional Leadership:

• Be accessible, visible, and present for relevant/occasional university speakers and athletics events; attend staff/student-planned community development activities and educational events as appropriate.
• Assist in leading task forces, presenting training topics, and executing departmental and CSU projects as needed.
• Represent the department in new student recruitment and orientation events.

• Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy.
• Perform other duties as assigned by supervisor or their designee.

Required Qualifications 

• A bachelor's degree in business management, communications, or other relevant field.
• Experience in a residence life and/or property management setting.
• Experience using a housing or property management system.
• Demonstrated experience developing, mentoring, and motivating a diverse professional staff team.
• Demonstrated experience building collaborative partnerships with faculty, administrators, students, parents/families, and campus and/or business partners.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and a collaborative member of a team.
• Sensitive, diplomatic, detail-oriented, and articulate written and verbal communication skills.
• Ability to implement problem solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student/family concerns in a fast-paced environment.
• Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (all gender spaces, Title IX, affinity-based living learning communities, ADA compliance).
• Demonstrated commitment to expand knowledge and awareness of diversity, equity, and inclusion, understanding cultural differences, social identities, and historical inequalities, and strategies for interacting effectively with people different from oneself.
• Demonstrated experience using an equity, diversity, and inclusion lens in delivering programs and services practice (i.e., staffing practices, supervision, training, housing policies, programs, and services)
• Availability on weekends and evenings as needed.
• Intermediate knowledge of Microsoft Office Suite and Google Suite.

Preferred Qualifications

• Ability to navigate, THD (The Housing Director), PeopleSoft, Access Control systems or their equivalents.

#LI-AG1

The salary range for this position is $46,000 - $48,000

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, 20-40% housing discount at Greystar-managed communities.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.