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Federated Hermes, Inc. ITIL Specialist (8596) Federated Hermes is looking for an ITIL Specialist to lead efforts to mitigate vulnerabilities via the Patch Management Process and lead implementation of new features and functionality in the service management application. This position is in our Warrendale, Pa office and offers a hybrid work schedule. What You Can Expect: Lead efforts with key stakeholders and subject matter experts to analyze, design, and implement updates to existing processes or creation of new processes Lead division-wide initiatives by identifying deliverables, creating plan/schedule, and guiding resources assigned. Manage the team’s work queues to ensure team workl