GTT communications & Media/Training Manager
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #122 in 2021. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
CBRE Global Workplace Solutions (GWS ) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. We deliver consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
CBRE Global Workplace Solutions (GWS) is a leading provider of facilities, commercial real estate and energy management for many of the world's largest companies. At CBRE Global Workplace Solutions, we combine our extensive knowledge of markets, industries and asset types with superior execution, to deliver scalable solutions that drive sustainable workplace performance for our clients.
Job Title: Communications & Media/Training Manager
Reports To: Managing Director/Transition Leader
Location: Americas - U.S. Time Zones - EST, CST, MST, PST
Role Purpose: The Communications & Training Manager partners with GTT members, senior managers and executive sponsors to develop and implement a communication & change management strategy for initiatives to launch new client accounts and expansion/transformation of existing accounts. This team member will also coordinate logistics for all training activities for these initiatives to be led by individual subject matter experts across the CBRE platform. Another key function of this team member is to coordinate the collection and archiving of all relevant materials related to these transition/expansion/transformation initiatives.
JOB SUMMARY
SS The Global Transition Team (GTT) Communications & Training Management role is focused on execution, supporting all GTT transitions global and/or multi-region and multi-sector transitions, while also providing support to the GTT Managing Director (TL) and CBRE Client Solutions team for client pursuits.
MAJOR TASKS
- Develop and manage the change management/communications strategy for global transitions with multiple regions and sectors, addressing all stakeholders; coordinates Regional Communications Leaders to ensure a consistent change management strategy across all regions; manages consistent execution of deliverables across all regions, while working with regional resources to customize strategies and deliverables as needed.
- Develop and implement the transition training program for global transitions with multiple regions and sectors.
- Coordinate with service line leaders on all logistics for the training program for global or regional transitions.
- Implement and manage transition SharePoint / Teams sites for GTT transitions and account team handoff.
- Spearhead the development of internal and client-facing presentation materials, including slide deck development.
- Conduct a comprehensive change management due diligence and stakeholder analysis for global or regional transitions.
- Develop and facilitate execution of all communications deliverables identified in the communications strategy.
- Develop and publish weekly client-facing reporting newsletter, soliciting and copy-editing content from all transition contributors.
- Support the Transition Leader with overall transition governance and management as needed.
SUPERVISORY RESPONSIBILITIES
SS There are no formal supervisory responsibilities for this position.
