Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About the Department
Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, and both individual and institutional retirement.
About the Role
With this in mind, we are consolidating all operational capabilities into a new WIM Operations group, which will enable the delivery of WIM products and services, and result in scalable operations capabilities, reduce operational risk, contribute to a differentiated client experience, and simplify process flows and technology infrastructure. Reporting directly to the head of WIM at WFIP, the leader will manage teams performing operational capabilities required to support the business, execute the next generation of operations by collaborating with the management team to develop and implement plans for the operational infrastructure of systems, processes and personnel. The leader must be a seasoned operations leader with a passion for excellence, client experience, efficiency, control and transformation. This leader will be responsible for leading a team of approximately 500 team members. Direct span of control 7-10 senior managers/LOB leads Indirect span of control ~500+ back office processing teams across same / multiple sites (based on complexity) The incumbent should have over 15-20 years of experience with Financial Services industry with a strong ability to:
Leverage experience transforming operational functions in the financial services industry to bring teams together and build effective, efficient operational capabilities aligned with client journeys.
Provide leadership to all aligned teams to improve processes, implement controls, manage resources, and execute on the WIM Operations strategic plan.
Collaborate with senior leaders and provide input to establish the strategic direction for business initiatives.
Ensure operational policies and procedures comply with regulatory compliance for all aligned capabilities.
Recruit, develop, and retain top talent.
Contribute to the long term vision and series of key client, team member, operational, risk, cultural, and financial outcomes to be achieved with transformation.
Contribute to the development and evolution of a multi-year transformation roadmap.
Develop and execute effective change strategies and plans in collaboration with COEs, Operations leadership, Ops Tech leadership, and other key partners to ensure adoption, high team ember engagement, and achieve desired outcomes.
Develop and execute processes and tools to hold individuals and teams accountable for progress.
Contribute to the development of digital strategies to improve the client experience and make the business more efficient and effective.
Ensure all compliance and regulatory requirements are implemented, and SLAs to all partners and stakeholders are met.
Participate in the review of end-to-end business processes to determine where we can simplify and create more efficiencies.
Implement a continuous improvement program to ensure processes and procedures remain current and appropriate.
Benchmark with other operational teams and leverage industry best practices regarding tools and processes where possible and appropriate.
Develop and execute measurement strategies in partnership with finance and others to measure progress and the ultimate impact of initiatives; ensure alignment with stated goals and commitments, and facilitate remediation plans if needed to deliver on commitments.
Develop and leverage data-based insights to manage teams and drive continuous improvement.
Market Skills and Certifications
Required to have higher level degree in Business, Accounting, or Finance (highest level related to B.Com, M.Com, MBA or CA)
Expertise in Wealth Management or Financial Services Industry business and operational capabilities.
Demonstrated ability leading a major function or large geographic segment of a financial services organization
Demonstrated ability to interact with effectively with a variety of contacts, primarily senior management
Solid budget forecasting and risk management skills
Demonstrated ability to manage through middle and upper level managers
Demonstrated ability to contribute to companywide strategy and to use strategy to drive results
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.
Exhibits excellent problem solving and analytical skills
Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools. Experienced in process improvement and quality frameworks
Excellent soft skills - communication skills and ability to influence at senior levels
Demonstrate expertise in project management, stakeholder engagement, people leadership, delivery of quality work products
Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to negotiate and facilitate issue resolution
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Preferrably with a FINRA Series 7/24/99 but it is not required
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 53290BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo