New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life's surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
Join our Worksite Management Team and help support the growth of this high-profile line of business!
In partnership with our other team managers and the area officer, the Worksite Manager is responsible for providing leadership and operational oversight of our Worksite Relationship Management Team. The Worksite Manager will be accountable for ensuring timely resolution of all incoming group payments and new group establishment requests; compliance with procedural and regulatory guidelines over the course of our business; identifying and executing process improvements which result in quantifiable cost savings and/or service experience improvements; fostering collaborative and insightful relationships with our business partners; driving strong employee engagement; and providing our agents, employers, and policy owners with a 'best in class" service experience. The Worksite Manager will also be expected to grow and develop talent on his/her team through delivery of effective coaching, performance counseling, and career development guidance.
Lead team towards outstanding service delivery at every point of interaction with our customers.
Monitor, assess, and report on daily processing goals, performance guidelines and quality standards. Recommend and execute steps to address any performance gaps identified at either the team or individual level.
Identify and drive process improvement opportunities which result in quantifiable cost savings or improvements to the customer experience.
In consultation with the designated officer and our Capacity Planning Team develop, implement and monitor work schedules and staffing models to ensure proper coverage to support timely completion of all work and strong service levels.
Review management control reports and other work flow tracking tools to ensure that errors/issues are corrected in a timely manner, work is distributed appropriately, and that each individual staff member is held accountable for his/her performance.
Support staff on resolution of challenging cases by helping to identify appropriate course of action.
Develop and deliver effective performance reviews. Support the growth of our staff through identification of assignments which support our business needs as well as their professional development.
Drive strong employee engagement results.
Identify and help drive opportunities to better support our customers with Worksite administration.
Participate on core teams for new products, procedures and systems and share this information with staff members for ongoing training.
Monitor system performance; report and track outstanding issues which impact our operation.
Lead projects which support our business unit's long-term goals, as identified by area officer.
Desired Skills & Experience:
Bachelor's Degree - Finance or Business discipline preferred, or equivalent work experience.
A minimum of 3 years of management experience in an operations/customer service environment.
FINRA Series 99 license (Required), must be able to obtain within 6 months of employment
Ability to inspire staff towards achievement of departmental goals.
Strong track record of employee coaching and professional development.
Outstanding problem-solving skills; ability to assess current state operations and lead process improvement efforts. Lean certification a plus.
Demonstrated commitment to service excellence.
Excellent verbal and written communication skills.
Strong technical and analytical skills required.
Proficiency in Word, Excel, PowerPoint, and ability to navigate multiple applications
Strong knowledge of life insurance industry. Completion of recognized coursework and/or attainment of industry-recognized designations (e.g. LOMA) highly preferred.
Shift Information: This is a full-time position Monday through Friday located in the Minneapolis Service Center. Candidates should be flexible to work any shift between 7:00am - 6:00pm central time during the work week.
If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.
* Based on revenue as reported by "Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 17, 2016. See http://fortune.com/fortune500/ for methodology. ** Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company's long-term financial strength and stability and is presented on a consolidated basis of the company.
1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.
2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.