**Tampa, FL** IT Production Management Senior Lead - Analytics and Risk
May 4, 2018
Full Time - Experienced
4 Year Degree
Role Value Proposition: This position provides IT support to the rapidly changing and constantly innovating Global Investments IT function. Investments IT is seeking a dynamic and experienced technical support lead to provide operational support for MetLife Investment’s Risk & Analytics platforms. The individual is expected to drive superior business value and enhanced customer experience. This is a dynamic role with an opportunity to collaborate globally with experts in finance, structured products and derivatives.
•Lead the resolution of critical issues in a variety of risk and analytics applications to ensure that operational SLAs are met & prioritization of problem tickets for root cause investigation and remediation
•Implement technology enhancements and bug fixes to Risk and Analytics applications.
•Lead optimization initiatives undertaken by the team to streamline operations and enhance customer experience.
•Collaborate with internal and external stakeholders, offshore service providers and vendors to drive synergies and deliver solutions and ensure adherence to architectural guidelines and IT risk policies.
•Create and maintain comprehensive documentation of all production issues; report status and escalate issues and concerns to senior management as needed; monitor the health of the infrastructure and implementing controls and enhancements that ensure availability, stability, and performance capability of the production environment
•Provide support during evenings and weekends as necessary
Essential Business Experience and Technical Skills:
•Bachelor’s degree required, major in Computer Science or Engineering or related field preferred
•5+ year demonstrated track record in end-to-end software development life cycle and successful delivery of technical solutions using enterprise tools (e.g. SQL Server, .NET and Core Java and/or J2EE)
•Ability to multi-task in a challenging, fast-paced, deadline-driven environment
•High level of analytical problem-solving abilities
•Must demonstrate excellent communication skills – written, verbal and presentation
•Interpersonal skills and ability to interact and work with staff at all levels
•Good understanding of Microsoft Technologies (.NET, SQL Server, Web Services, SSIS/SSRS, TFS, PowerShell Scripting)
•Knowledge of computing platforms like HPC, Microsoft Azure and MongoDB or similar
•Intermediate level knowledge of application infrastructure and networking concepts