Senior Client Service Representative - Structured Settlement Annuities
New York Life Insurance Company
December 25, 2017
Jersey City, New Jersey
New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life's surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
The Senior Representative is responsible for client service and administration of new business and in-force Structured Settlement annuity contracts.
P rimary Responsibilities
Establish/Onboard new business in our payout system.
Process routine financial and non-financial activity on client accounts with both expediency and accuracy. This includes commission payments and wide range of service requests from contract holders, such as EFT Set-ups, address changes, beneficiary changes, death claims, and factored payment inquiries.
Proactively manage assigned caseload and perform good order review prior to submission to document review team.
Assist structured settlement brokers, agents, annuitants, payees and attorneys in the resolution of administrative issues.
Respond to general written and oral inquiries concerning product features, contract provisions, and administrative procedures.
Effectively handle inbound and outbound phone calls and correspondence from/to brokers, firm back offices, and annuitants/payees.
Maintain positive relationships with brokers and payees.
A minimum of a bachelor's degree and/or equivalent and related work experience
Strong problem solving, organizational and interpersonal skills
Excellent oral and written communication skills
The ability to work and thrive in a team environment
Strong attention to detail
Accountable, ethical, good decision making ability
3 years of related experience
Knowledge of annuities, Structured Settlement knowledge a plus
Client service experience
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* Based on revenue as reported by "Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 17, 2016. See http://fortune.com/fortune500/ for methodology. ** Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company's long-term financial strength and stability and is presented on a consolidated basis of the company.
1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.
2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.