New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life's surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
Senior Brokerage Services Representatives are responsible for providing outstanding customer service by primarily handling incoming calls from our NY Life sales professionals, their staff and directly from clients. This is a very structured position that includes learning and communicating operational/legal procedures, multiple systems, and financial industry policies while working in a stressful, fast-paced environment. Additional duties and tasks (processing, special projects, etc.) will be required dependent upon business needs.
Primary Responsibilities :
Provide best-in-class service to our agents and clients by taking approximately 60 inbound calls per day
Handle incoming trading calls on all product types (stocks, bonds, mutual funds)
Handle escalated issues and the IR Correspondence queue including writing letters of indemnity to correct errors
Assist with the training of new staff members
Respond to inquiries in a timely, efficient and professional manner by quickly identifying the caller's needs and formulating an accurate response or solution
Meet established individual performance expectations and operate in a team environment to contribute to the company and team goals
Demonstrate advanced knowledge of operational procedures, company policies, industry principles and confidently communicate this to callers
Learn and maintain a strong working knowledge of multiple systems, products, and services.
Provide overflow assistance for processing areas
Participate in cross training and on special projects (researching and pulling documentation for audit items) assigned by the Investor Relations Manager
Desired Skills & Experience :
Bachelor's Degree - Finance or Business discipline preferred or equivalent work experience
Series 7 & 63 FINRA licenses required (employment contingent upon passing license exams within 6 months)
Excellent verbal and written communication skills along with listening skills
Positive, customer-focused attitude with a desire to exceed customer expectations
Must be able to operate in a team environment and contribute to the company and team goals
Strong technical and analytical skills required
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* Based on revenue as reported by "Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 17, 2016. See http://fortune.com/fortune500/ for methodology. ** Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company's long-term financial strength and stability and is presented on a consolidated basis of the company.
1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.
2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.